John Hagen, President & Owner
John knows HVAC, and has a single focus – Customer Satisfaction. He is an experienced executive and expert in Quality, Six Sigma, and Lean principles. He has led these initiatives in Fortune 500 companies producing over $900 million in Process and Product improvements. He is constantly looking for ways to improve, and has driven R&S HVAC, Inc. to provide the same level of intensive, customer-focused improvements as in these successful companies. He is a mechanical engineer from Montana State University who began his professional career with 3M. In 1995, he joined AlliedSignal as a Black Belt in a new program called Six Sigma, and became a firm believer in a disciplined approach to Quality Improvement. He advanced to Master Black Belt, and then VP of Quality, Six Sigma, and Lean Manufacturing for the Automotive Sector of AlliedSignal. John spent several years as a consultant to American Standard, Trane, Samsung, Great Lakes Chemical, Entergy, 3M, Iomega, and Maytag. He has personally trained over 2,500 people in Quality Improvement, and implemented new approaches for Improving Customer Satisfaction and Quality in the fields of Manufacturing, Design, and Service. John joined Trane in 2001, after consulting with them for several years. He held a variety of roles including Global VP of Quality and Six Sigma, Global Process and Productivity Leader and Global Quality Leader. In his spare time, John enjoys camping, fishing, and spending time with his wife and two boys.
Aaron Talmadge, Operations Manager
Aaron knows how to listen to customers and keep them happy. He prides himself on his customer service skills and ability to solve problems as they arise. Aaron is an ARI Technician -Type I and II. He joined R&S in 1998, and has held a variety of roles including Sheet Metal Fabricator, Service Technician, Shop Manager, and Office Manager. This knowledge of all aspects of the business makes Aaron a very valuable resource for our customers; they can have any issue resolved with one call. In his spare time, Aaron enjoys spending time with his wife and two sons in a variety of outdoor activities.